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General


1. Rules of Betting

1.1 PLAYA reserves the right to change, amend or add to these rules as they see fit by giving no further notice.

1.2 A client is deemed to have accepted these rules by placing a bet with PLAYA.

2. Age Restrictions

2.1 PLAYA only accepts bets from clients over the age of 18. The right to void any transactions with minors is reserved.

3. Placing Bets

3.1 A bet shall be deemed void if it is not transmitted in full.

3.2 A number of bets may be treated as being one when a client places multiple copies of the same bet. PLAYA reserves the right to void bets where there may be evidence of collusion between two or more clients.

3.3 PLAYA reserves the right to refuse any bet or part of a bet without giving a reason at any time.

3.4 The minimum bet is R1 online and ranges from R2 to R5 in PLAYA Betting Shops.

3.5 Where a client gives ambiguous instructions PLAYA reserves the right to split the total staked between the potential outcomes. Where this is impractical PLAYA reserves the right to void the bet. In either instance the decision of the company is final.

3.6 Multiple bets are accepted, however no such bet can be accepted where the result of one, influences the outcome of another (see Rule 7 Related Bets).

3.7 All prices are subject to variation and become fixed at the time a bet is placed.

3.8 PLAYA reserves the right to refuse any bet without explanation.

3.9 Bets will be accepted up to the advertised start time. If a bet is inadvertently accepted which includes an event after its start time, PLAYA reserves the right to void any affected.

3.10 Handicap value is always added to Home Team/Player.

3.11 The maximum amount that one customer can win in one day’s betting is R2, 000,000 (or currency equivalent). The amount that one customer can win in one days betting is determined by the day that the final event / market is resolved, and not by the day on which the bet was placed.

4. Fixed Odds Win Bet

4.1 A fixed price is quoted for a specific horse/team/player to win an event.  The fixed price odds are agreed at the time the bet is struck.  For example, if the price of Manchester United is 3-1 to win the premier league and you stake R1 on Manchester United to win, you will win R3 plus get your stake returned.

5. Fixed Odds Place Bet

5.1 PLAYA offers fixed odds place betting on select horse racing events.  The fixed price odds are agreed at the time the bet is struck.  Fixed odds place prices are determined off the win price of the horse and the number of runners in the event.  Due to this, prices vary from event to event.

6. Multiple Bet

6.1 By selecting more than one selection over two different events, the bet becomes a multiple.  For the bet to win, all predications have to win.  In a treble (3 teams/horses in separate events), if only two selections win, then the bet is a losing bet and no pay out will be made.

6.2 To calculate the multiple odds on a selection of two soccer teams priced at 2/1 and 4/1, take your first selection at 2/1 and add on a point (3/1).  Take your second selection at 4/1 and add on a point (5/1).  Multiply your “new” odds 3/1 and 5/1 and you will get 15/1.  Now subtract one full point and you will get your multiple odd of 14/1.

7. Special Multiple Bets and Bet Systems

7.1 Trixie (4 Combinations), Yankee (11 Combinations), Canadian (26 Combinations), Heinz (57 Combinations), Super Heinz (120 Combinations), Goliath (247 combinations) are multiple bet types found in the “Bet System” portion of the betting slip.  Looking at the Yankee which has 11 combinations, the bet consists of six doubles, four trebles and one quadruple.  The stake of the bet will be determined by entering in amount you would like on each combination.  For example, a R10 yankee with 11 combinations will cost R10 multiplied by 11, which would equal R110.  A minimum of 2 selections must win to gain a return on a Yankee bet.   Please note that the more combinations you choose the more your stake will be.

7.2 For Horseracing, the above types of bets will be adjusted according to the starting price.  For sports bets, the price at the time when the bet was struck shall apply.

8. Tote/Open Bets

8.1 PLAYA offers tote bets on horse racing events as well as certain sporting events.  The dividends paid on these bets are per the official totalisator results. 

9. Time Periods for Bet Types

9.1 Please note that the below bet rules apply to normal time unless the bet states that it is “1st half”, “2nd half”, “extra time”, “overtime”, “both halves”, “10 minutes” or any other time period markets.  For example: “Total goals” winning bets must predict the total amount of goals scored in normal time.  If “Total Goals is preceded or followed by “1st half” and reads “1st Half Total Goals” or “Total Goals 1st Half”, then winning bets must predict the total amount of goals scored in the first half only, which is the first 45 minutes plus any additional or injury time.  The same time period rules apply to “2nd half”, “extra time”, “both halves”, “10 minutes” or any other time period markets.  The same applies to extra/over time and only goals scored during extra/overtime will be considered.

9.2 Certain sports have specific time periods which may be unique to the sport.  For example: Basketball matches are divided into quarters where the completion of quarter 1 and quarter 2 are considered half time.  Please ensure that you are familiar with each sports unique time periods when placing bets that are time specific.  Should you have any questions about a sport or should you need any clarification, please contact PLAYA support.

10. Customer Disputes

10.1 PLAYA cannot be held responsible for any typing or human error in offering odds other than those intended. In the event that this occurs, PLAYA reserves the right to either void any affected bets or to correct the error.

11. Bet Settlement

11.1 All winning bets will be settled at the prices shown on PLAYA at the time the bet was accepted. This does not include *palpable errors or any post-game disputes by either team that alters the final outcome of a game at a later point.

11.2 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:

11.2.1 where PLAYA mis-state any odds or terms of a bet or gaming wager to you as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;

11.2.2 Where we have made a *palpable error, a palpable error occurs where:

11.2.2.1 in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or

11.2.2.2 In relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;

*A palpable error could be any incorrect information published in regard to an event. For example, incorrectly (reversed) setup handicap, wrong team/teams/participants, incorrect deadlines or technical errors etc.

12. Related Bets

12.1 Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other.

For example, in a Football match involving Manchester United, two selections may be: Manchester United to win 2-0 and Manchester United's Wayne Rooney to be scorer of the first match goal.

The bets are related as Wayne Rooney's goal-scoring performance would influence Manchester United winning the match 2-0. A double combining the above selections is not possible using their market prices.

Special prices may be offered for the combined eventuality. When a special price is not available and such a bet is taken in error, it will be settled as two single bets with the stake equally divided.

12.2 Multiple bets that combine selections that are resolved at different times but still within the same tournament. These bets will be settled as instructed with the price of the second or subsequent selection being determined at each individual stage.

For example, in a Tennis tournament two selections may be: Roger Federer to win the semi-final of Wimbledon and Roger Federer to win the Wimbledon tournament outright.

As the odds of the second selection depends on the outcome of the first, the odds of Roger Federer winning the tournament at the time the bet was accepted cannot be used to calculate the double odds. The correct odds after the initial selection is completed will be attributed instead.

12.3 Multiple bets that combine selections within different events where the outcome of one affects or is affected by the other.

12.4 In the case of all multiples including selections with related outcomes, if a bet is taken inadvertently PLAYA reserves the right to void part of or the whole of the bet.

13. Ante Post Bets

13.1 Ante post bets are those placed at prices on named selections taking part in an event before it has started. Bets are accepted all in, run or not, entered or not, which means that should your selection fail to take part in an event, the bet is a loser unless our rules for an individual sport specifically state otherwise.

14. Price Fluctuations

14.1 All prices are subject to fluctuation at all times and without notice.

15. Time of Acceptance

15.1 All bets selected with pre-match prices taken from PLAYA will be accepted up until the displayed start time.

15.2 If a bet is accepted which includes a match that has already started and we are not offering prices “Live/In Play/In Running”, that selection will be void.

15.3 If we are offering prices “Live/In Play/In Running” on the match, the selection will be accepted at the current price quoted.

16. Abandoned Matches/Postponed/Rearranged Matches

16.1 All bets will be void on matches that are Abandoned/Postponed/Rearranged to play, unless the match is rescheduled to play within the following 24 hours of the original starting time, or unless our / gambling board rules for an individual sport specifically state otherwise.

17. “Live/In Play/In Running”

17.1 PLAYA makes every attempt to establish a fair assessment of events that transpire during a “Live/In Play/In Running” match on a good faith basis with reference to the TV broadcaster's coverage.

17.2 Situations may arise where it is not possible to categorically state what has happened. In the event that a matter requires closer examination, or the TV broadcaster's coverage is interrupted or fails to start on time for whatever reason, or there is a technical failure in the trading facilities available to PLAYA’s traders, we reserve the right to withhold settlement pending further investigation or to void bets.

17.3 If there is no further activity in an event following the acceptance of a “Live/In Play/In Running” bet, these bets will be made void, unless specific sports rules state otherwise.

17.4 If it transpires that the TV broadcaster misses one or more events during a match or we settle a bet incorrectly, we reserve the right to make both positive and negative retrospective adjustments to accounts.

17.5 We rely on the decisions of the officials acting during the course of the game, match or tournament and these decisions shall be final regardless of whether they are subsequently overturned by appeal or otherwise.