Responsible Gambling

Bet Sensibly with Playa

We want to ensure that our customers always enjoy their experience when they visit Playa. That's why we ask you to bet responsibly. Betting can be great entertainment, provided you stay in control. We will always endeavour to help you if you find yourself in difficulties. Responsible gaming at Playa is based on four principles:

Security of the Playa

We take responsibility for the security of our playa's. Protection of playa's is based on exclusion of minors from the product line-up and the protection of privacy, which involves responsible dealings with data and payment processing. Fairness and the random nature of the products offered are monitored closely by independent authorities.

Security of the Game

Online monitoring at as well as the experience of our employees ensures protection against fraud. Manipulation of bets and money laundering are crimes and not a game.

Protection against gaming addiction

Betting should be considered as a fun way to spend time, not as a way to make money. Participation in bets and games of chance can lead to problems for a small group of customers.

Protection of minors excludes minors (persons under the age of 18) from participation in online gaming. Confirmation of age and date of birth is therefore a mandatory procedure following the registration process. A copy of photographic identification is also required for customers to activate their account. takes its responsibility for preventing minors from taking part in gaming seriously.

Parents are advised to keep their access details safe at all times (user ID, password and your question and answer combination).

Also we recommend that you install software that enables you to block and filter web traffic in order to prevent minors from reaching betting and gambling web sites.

Advice for recognizing problematic behavior:

Problematic behaviour in gaming is defined as behaviour that damages the existence, work or financial situation of an individual or family. Long term gambling is certainly not suitable for the individual's personal situation and could have a negative overall impact on a person's well-being.

How to recognize problematic behaviour?

Please see the warning signs below of potential problematic or addictive gambling behaviour.

  • The playa is heavily involved in games of chance. Their thoughts constantly turn to gaming.
  • The stakes wagered become higher and higher.
  • Attempts to control/give up gaming are unsuccessful.
  • The playa becomes irritated and frustrated after attempting to reduce the extent of gaming.
  • Gaming serves as a means of getting away from problems or unpleasant feelings.
  • The playa is trying to regain losses.
  • The playa lies about their gaming behaviour.
  • The playa acts illegally.
  • The playa damages or loses other relationships or their job
  • The Playa relies on others to give them money.


Are you concerned about your gaming habits? Are you on your way of becoming an addict? Please contact the National Responsible gambling programme on 0800 006 008. If you need assistance in behavior related to problem gambling.

Please contact us directly if you have any questions relating to our activities. Our Support team is at your disposal at any time and can be contacted by e-mail: [email protected]