The purpose of these terms and conditions is to record and explain all rules and procedures relating to bets that are offered and accepted by Playa Bets. These terms and conditions apply to all transactions between Playa Bets and our customers. A customer is deemed to have accepted these rules by opening an account or by placing a bet with Playa Bets. No variation, addition or termination of any of these Terms and Conditions shall be of any force or effect unless agreed to in writing by Playa Bets. Playa Bets reserves the right in its sole discretion to deem any bet that does not comply with these terms and conditions as void.
Playa Bets reserves the right to change, amend or add to these terms and conditions and sport rules as they see fit by giving no further notice than posting the current rules on the Playa Bets website. By agreeing to these terms and conditions, you agree to the most updated version of terms and conditions and sports rules / Rule Book, regardless of your date of registration or your date of taking your bet.
1.1 Playa or Playa Bets is reference to www.playabets.co.za and to PLAYA Betting Shops located in South Africa. For the purposes of these terms and conditions as well as all betting rules, www.playabets.co.za and all PLAYA Betting Shops will be referred to as PLAYA.
1.2 PLAYA is licensed to accept bets under our current bookmaker’s licenses issued by the KwaZulu-Natal Gaming and Betting Board, Western Cape Gambling and Racing Board, and the Eastern Cape Gambling and Betting Board.
1.3 All bets are considered to be placed and received in the jurisdiction of South Africa in accordance with the terms of our bookmaker’s licenses. It is each customer's responsibility to ensure that they comply with their own local laws with regards to betting, before opening an account or placing a bet with PLAYA. Internet gambling may be illegal in the jurisdiction in which you are located and if so, you are not authorized to use your payment card to undertake transactions. You should take your own independent advice before placing any bets with PLAYA. PLEASE NOTE THAT IT IS 100% LEGAL FOR SOUTH AFRICAN CITIZENS TO PLACE BETS WITH PLAYA AS WE HOLD A VALID BOOKMAKERS LICENSE IN SOUTH AFRICA.
1.4 These rules shall be governed by and construed in accordance with the laws of South Africa and any disputes related to them will be subject to the jurisdiction of the courts of South Africa. All betting activity is subject to Regional Gambling Board legislation as well as National Gambling laws. PLAYA operates by the prescribed operational rules for bookmakers in South Africa and complies with all gambling and betting laws so that customers are assured of uniformity, transparency, fairness and protection in all betting transactions.
1.5 PLAYA is operated in compliance with the requirements of the Financial Intelligence Centre Act 2001 (FICA) which sets out requirements in relation to customer registration and identification, withdrawal and deposit procedures and deposit, withdrawal, wager and winnings limits. Where FICA or its associated regulations and instruments specify such procedures and/or limits then PLAYA will be operated in accordance with such procedures and/or limits. Where FICA does not specify such procedures and/or limits then PLAYA shall implement its own procedures and/or limits (subject always to any applicable legislation and/or regulations) in accordance with good corporate governance and the promotion of socially responsible gambling. For further information on FICA please log on to www.fic.gov.za. PLAYA reserves the right to suspend any account that has not met FICA requirements.
2. Age Restriction
2.1 The minimum age to open an account or place a bet at a PLAYA Betting Shop is 18 years. National Gambling law prescribes that the placing of bets by persons under the age of 18 is an illegal transaction which is void in law.
3. No Warranty
3.1 PLAYA will endeavour to provide our product using our reasonable skill and care. We make no further warranty or representation, whether express or implied, in relation to our product. All implied warranties or conditions of satisfactory quality, fitness for purpose, completeness or accuracy are hereby excluded.
3.2 We make no warranty that our product will meet customer requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the PLAYA web-site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by customers through the product.
4. Limitation of Liability
4.1 Customers agree that the use of PLAYA is at their own risk.
4.2 PLAYA shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with customer use of our product, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by customer of the possibility of such loss or damage).
4.3 PLAYA will not be responsible or liable to customers for any loss of content or material uploaded or transmitted through our product and the customer confirms that we shall not be liable to you or any third party for any modification to, suspension of or discontinuance of our product.
4.4 PLAYA and its directors, employees, agents and shareholders accept no responsibility or liability for any damages or loss that may result, or be alleged to have resulted, from PLAYA’s website or its contents, including interruptions in transmission or operation, loss of or corruption of data, failure of lines or any other communication medium, any individual misuse of the site or its content or any error or omission in content.
5.1 Customers agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of PLAYA or use by any other person accessing PLAYA using your user identification.
6. Intellectual Property
6.1 Customers acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the PLAYA betting service shall remain at all times vested in us or our licensors. Customers are permitted to use this material only as expressly authorized by PLAYA or by PLAYA’s licensors.
6.2 Customers acknowledge and agree that the material and content contained within the PLAYA web-site and provided as part of the PLAYA product is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of such material and content is strictly prohibited. Customers agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with or create derivative works of such material and content.
7. Account Holders Responsibility
7.1 Clients should check their account balance each time they logon to PLAYA. In the event of a query or dispute, it is the client's responsibility to notify PLAYA through the various customer service channels at the earliest opportunity.
7.2 It is the client's responsibility to: (1) quote the correct username and password when contacting customer service; (2) ensure that their records are kept up to date with PLAYA, especially address, telephone number and payment/bank details; (3) to ensure they keep their username and security details confidential. In the event that a client is worried that this may no longer be the case they should notify PLAYA immediately whereupon new details may be given and any future transactions under the previous details will be void
7.3 Any bet made where the username and password have been used will be regarded as valid as long as the bet complies with all PLAYA terms and conditions.
7.4 PLAYA does not undertake to notify users that they have outstanding balances to collect. If an account is inactive for longer than 12 months, the user will forfeit the outstanding balance.
7.5 PLAYA allows only one account per person and these details are stored and checked on our database daily. Therefore any subsequent accounts opened under the same postcode/personal details /IP address that are found to be related to any existing account may be closed immediately and any bets will be voided at PLAYA’s discretion. PLAYA reserves the right to reclaim any winnings / bonuses attained by these means. All new registrations are monitored to ensure that duplicate accounts are not opened.
7.6 Should a customer provide details, such as a username that are deemed to be abusive or racial, PLAYA reserve the right to close a customer's account without any further explanation.
7.7 Client’s agree to participate in betting activity strictly in their personal non-professional capacity for recreational and entertainment purposes only.
7.8 Participation in betting activity is on a customer’s own behalf and not on behalf of any other person.
7.9 All information that customers provide to PLAYA during the term of validity of this agreement is true, complete, and correct, and customers agree to immediately notify PLAYA of any change of such information.
7.10 Customers are solely responsible for reporting and accounting for any taxes applicable under relevant laws for any winnings that customers may receive from PLAYA
7.11 Customers acknowledge that all money deposited into their betting account is not tainted with any illegality and, in particular, do not originate from any illegal activity or source.
7.12 Customers acknowledge that by participating in betting activities they take the risk of losing money deposited into their betting account or money wagered in PLAYA Betting Shops.
8.1 PLAYA may terminate customers accounts (including your username and password) if we believe that customers have breached any of these terms and conditions or acted in a manner inconsistent with the spirit of any of them or for any reason we discontinue to provide our product.
8.2 Customers acknowledge that PLAYA does not have to give you prior notice of any such termination.
9. Eligibility to Bet:
9.1 No person may apply for an account or place a bet with PLAYA unless such person: (1) has completed in full the account registration form (online or tele betting accounts only), complied with FICA requirements and been accepted as an account holder by PLAYA; (2) is not listed on the register of excluded persons referred to in section 14 of the National Gambling Act, 2004; (3) is not in breach of these Terms and Conditions. Customers taking cash bets in Playa betting shops are not required to FICA UNLESS a transaction exceeds R25000.
9.2 Completion of the registration process or taking bets in PLAYA betting shops implies that you have accepted and understood all of our terms and conditions. If you do not accept each and every term of this agreement, do not place bets or open an account with PLAYA.
9.3 PLAYA at its sole discretion may engage in the ongoing monitoring of: (1) customer identity, due diligence, and identification data; (2) customer financial and gambling habits and behaviours, to ensure that the transactions are consistent with our knowledge of the customer′s risk profile.
9.4 PLAYA does not hold all of its customer funds or winnings in a separate segregated and protected bank account. You, the client, understand that funds deposited into your betting account or funds won in Betting Shops do not earn any interest and you must not treat PLAYA as a financial institution. These funds whilst segregated are not protected in the event that PLAYA suffers bankruptcy.
10. Governing Law
10.1 PLAYA is governed by the laws of the Republic of South Africa and all bets are offered and accepted by PLAYA in the Republic of South Africa. All transactions are in South African Rands and foreign exchange regulations in the Republic of South Africa limit the extent to which PLAYA may offer its online betting service to non-residents. Bets are accepted and payment of winnings can only be made in South African Rand into a South African bank account in the name of the customer, or into an online wallet held by the customer though one of PLAYA’s payment gateways
10.2 Betting with PLAYA and access to the PLAYA website may not be legal for persons in certain countries. PLAYA does not intend that the website should be used for betting or any other purpose in countries or jurisdictions where such activities are illegal. PLAYA’s website does not constitute any offer, solicitation or invitation to any person for any service or transaction where such activities are prohibited by law. It is your responsibility to understand and determine the law that applies to the jurisdiction in which you are present and PLAYA does not accept any responsibility under any law in any jurisdiction other than that of South Africa.
11. Placing Bets
11.1 A bet shall be deemed void if it is not transmitted in full. Once a client places a bet, a bet confirmation will appear in the bet slip. A client can review bets placed in the “My Betting History” section of their account. Once a client places a bet in a PLAYA Betting Shop, a bet confirmation will appear in the form of a ticket which stands as your proof of bet. No payouts will be made without a bet ticket being present.
11.2 The minimum bet online is R1 (One Rand) and R2 in PLAYA Betting Shops. Customers are unable to cancel or change a bet once the bet has been placed and the acceptance confirmed. All prices are subject to variation and become fixed at the time a bet is placed. All winning bets will be settled at the prices shown on PLAYA at the time the bet was accepted. Multiple bets are accepted; however no such bet can be accepted where the result of one leg influences the outcome of another. This is deemed to be a related bet.
11.3 Bets will be accepted up to the advertised start time. If a bet is inadvertently accepted after its start time, PLAYA reserves the right to void any affected bets unless specific odds are being offered ‘In Running’/’Live’/’In Play’. IF ODDS ARE NOT OFFERED IN RUNNING/LIVE/IN PLAY, BETS TAKEN AFTER TIME WILL AUTOMATICALLY BE VOID, REGARDLESS OF THE OUTCOME!
11.4 Bets that are inadvertently accepted after the events start time, or bets that are inadvertently accepted after a result has occurred, will all be deemed void regardless of whether the bets are losing or winning bets. The only exception is if odds are offered ‘In Running’/’Live’/’In Play’.
11.5 PLAYA is not obliged to accept any bet or any type of bet and we reserve the right to refuse any bet or part of any bet without offering any explanation.
11.6 All prices/odds are subject to fluctuations at all times and without notice. Once bets are accepted by you the customer, bets cannot be changed or cancelled. Betting displays / advertised odds are simply a guide and these prices are not FINAL. The final price/odds are those offered in the wagering system.
Methods of Placing a Bet:
11.7 A bet may be placed with PLAYA using any one of the following methods: (1) on the PLAYA website, (2) on the PLAYA mobile betting site, (3) on the PLAYA mobile application (4) on the telephone (087 354 6333), (5) at PLAYA retail betting shops. A bet placed with PLAYA by sms, fax or any other medium not prescribed and identified within these terms and conditions will not be accepted by PLAYA and will be considered void.
Irregular/Fraudulent/non-acceptable Betting Activity and Bet Refusal:
11.8 PLAYA reserves the right to refuse or void any bet. A number of bets may be treated as being one when a client sends multiple copies of the same bet. Limits will apply as if the bets are single bets. PLAYA reserves the right to void or refuse bets where there may be evidence of collusion between two or more clients. Where a number of multiple bets, involving identical or very similar selections are received by different clients within a short timeframe, PLAYA reserves the right to void or refuse all such bets, even after the bets have been determined. Additionally, PLAYA reserves the right to place limits on accounts.
11.9 PLAYA reserves the right to refuse any bet or part of a bet without giving a reason at any time. In addition, PLAYA reserves the right to close a customer's account and refund the balance of their account without explanation. PLAYA also reserves the right to bring legal action against customers and/or clients where a regulatory authority finds that collusion has taken place. PLAYA reserves the right to remove persons from betting shops as we see fit.
11.10 Where the integrity of a sports event and/or fixture may have been compromised, PLAYA reserves the right to void any bets associated with that event. The staked amount for such events will be returned to the client's account.
11.11 Bets cannot be wagered on both/opposing markets in the same event, for example: “high/low” markets in lucky numbers, “to bat first” market in cricket, “handicap/spread” betting in rugby or any other market/events that PLAYA at its sole discretion regards as both/opposing markets for the same event. Should such bets be accepted, the second bet taken on the same event/opposing market will be void.
11.12 In the event of false or fraudulent representation by clients, PLAYA shall not be obliged to pay any winnings which might otherwise have been payable in respect of the bet, including the wagered stake.
11.13 PLAYA reserves the right to retain any monies in a client's account that it considers, at its sole discretion, to have been obtained as a result of any error, any fraudulent activity or any other activity of any nature deemed by PLAYA to be in bad faith.
11.14 In the case of active event manipulation being confirmed as having taken place on any event or series of events, acting in conjunction with the appropriate sports governing bodies, PLAYA withholds the right, in its absolute discretion, to suspend any bets placed on such events, either by any individual having possessed insider betting knowledge or information or by any other individual who in the reasonable opinion of PLAYA that is connected to the guilty party.
11.15 All prices are subject to variation and become fixed at the time a bet is placed. PLAYA cannot be held responsible for any typing, human or palpable error which leads to any errors or omissions, including the announcing, publishing or marking of prices or results, other than those intended, or bets being accepted that contravene PLAYA rules. In cases where a bet has been accepted at an incorrect price, PLAYA reserves the right to void the bet and to offer new odds at the market average price.
11.16 PLAYA cannot be held responsible for any typing, human, software or palpable error in relation to any product or information provided on the PLAYA software system. PLAYA reserves the right to void any bet where such bet has been placed in circumstances where it considers, at its sole discretion, such an error has occurred.
11.17 PLAYA is not responsible for the accuracy of odds, prices or other information displayed in betting shops or on third-party or affiliate websites and accepts no liability in the event of odds or other materials being displayed incorrectly or otherwise in error in betting shops or on such third party websites.
11.18 PLAYA reserves the right to retain any monies in a client's account or hold back a payout that it considers, at its sole discretion, to have been obtained as a result of any error, any fraudulent activity or any other activity of any nature deemed by PLAYA to be in bad faith.
11.19 All prices quoted in promotional messages and in sports fixtures are correct at the time of sending. Prices may move upwards or downwards between the time of sending the message/fixtures and the time of the event. The only price PLAYA will accept will be the price offered at the time of placing the bet.
11.20 Multiple bets are not accepted between events that materially affect one another or where the result of one part of the bet contributes or assists in determining the outcome of another part of the bet. Bets like this will be considered related. Should a related bet be accepted unwittingly or by error, then Playa reserves the right to amend the bet and split the stake equally between each leg that is related. Please note that related bets are illegal as stipulated by the National Gambling regulations and rules.
12. Bookmaker Accounts
12.1 Bookmakers, Bookmakers immediate family, and Bookmakers employees who wish to place bets with PLAYA are required to inform PLAYA about their bookmaker or bookmaker employee status prior to placing bets. Bookmakers and their employees can contact support by email at email@example.com or betting shop management available on-site. Failure to inform PLAYA of your bookmaker or bookmaker employee status may result in ALL bets being void. It is your responsibility to inform PLAYA prior to placing bets. Bookmakers and their employee’s maximum payouts are R10, 000 per event/selection. Should you require your limit to be extended, please contact support.
13.1 PLAYA is required by law to FICA customers and does so in terms of its Risk Management and Compliance Programme.
13.2 When registering a betting account with PLAYA, the customer will be required to provide their South African ID number (or passport if the customer does not hold a South African identification document). PLAYA is required to verify this ID number against the customer details provided. PLAYA hereby reserves the right to verify your South African ID number (or passport if the customer does not hold a South African identification document) against the Department of Home Affairs database, by way of a third-party service provider. By registering an account, you consent to this process of verification.
13.3. PLAYA reserves the right to suspend any account that has not passed the verification requirements above.
13.4 Where further verification is required, Customers will be required to send a copy of their South African identification document (or passport if the customer does not hold a South African identification document) as well as any other documentation that Playa requires in order to satisfy itself of the customer’s identity and to thus re-activate the customer’s account. The documentation may be sent by email to firstname.lastname@example.org or documentation can be handed to betting shop managers.
13.4 PLAYA reserves the right to suspend any account that it deems to be in contravention of the FIC Act or its Risk Management and Compliance Programme.
13.5 PLAYA reserves the right to verify all FICA information (ID document, POR and banking details) provided against the database of our third-party service provider. Should any report in relation to any of the FICA documents provided be returned as unsuccessful, meaning that the information provided by the customer and the information on the supplier’s database does not match, PLAYA may request any further documentation that it requires in order to satisfy itself of the customer’s information.
13.6 For further information on FICA please log on to www.fic.gov.za.
13.7 Customers with payouts or transactions that exceed R25000 are also required to FICA before payout can be made.
14.1 For deposits in excess of R25 000.00 (including cumulative amounts received as separate deposits), PLAYA requires the customer to provide a copy of their South African identification document (or passport if the customer does not hold a South African identification document) together with a utility bill displaying the customers full name and address (no older than 3 months). The documentation may be sent by email to email@example.com
14.2 For deposits in excess of R100 000.00 (including cumulative amounts received as separate deposits), PLAYA reserves the right to screen the customers details against a Politically Exposed Persons database by way of a third-party service provider. Should the customer be categorised as a Politically Exposed Person, the customer agrees to provide all documentation required by PLAYA to fulfill its obligations in terms of the FIC Act and its Risk Management and Compliance Programme. The documentation may be sent by email to firstname.lastname@example.org
14.3 You will be informed once your documentation has been received and reviewed. Provided that no issues arise on review of your information then a deposit request will be processed. PLAYA reserves the right to request further documentation from a customer to verify the customer details if it is not satisfied with the information or documents received. Once a customer has satisfied the requirements, customers will not need to submit such details for future deposits unless requested to do so by PLAYA.
14.4 No credit may be offered by any employee of PLAYA. It is the client's responsibility to maintain sufficient funds in their account and to stake their bets accordingly. PLAYA reserves the right to void any bet that may be inadvertently accepted when the client's account does not have enough funds to cover the whole portion of the bet.
14.5 No payment will be accepted by PLAYA unless and until a customer has, on registration, provided their South African identification number or their passport number. PLAYA reserves the right to, and the customer agrees by registering an account, to verify such details by requesting copies of the identification provided and/or by using third party checking services where necessary.
14.6 Bets placed by credit or debit card do not become valid until PLAYA has received payment. If such payment is not forthcoming before the event that has been bet on commences, that bet is automatically void.
14.7 Should funds be credited to a client's account in error, it is the client's responsibility to notify PLAYA of the error without delay. Any winnings subsequent to the error and prior to the notification of PLAYA, whether linked to the error or not, shall be deemed invalid and returned to PLAYA.
14.8 Winnings will be credited to clients' accounts following confirmation of the result.
14.9 A customer may only use their own credit/debit card in their own betting account. Any deposits made using someone else's credit/debit card will be refunded and any bets placed with funds from this card will be deemed void. A customer may only have one funded betting account. Any additional accounts that are funded will be closed and the deposit amount returned.
14.10 PLAYA reserves the right to void any or all bets made by any group of people acting in liaison to defraud PLAYA. This can include persons, relatives, organizations, bookmakers and their employees.
14.11 PLAYA shall in no event, nor under any circumstances, be liable for any damages or losses without limitation that are deemed or alleged to have resulted from or caused by this website or its content, including without limitation delays or interruptions in operation or transmission, communications lines failure, any person's use or misuse of the site or its content, or any errors or omissions in content.
14.12 PLAYA may charge a flat fee or a percentage on any deposit or refund transaction. Any charge will be clearly indicated when the transaction is made, and the customer will have the option of rejecting the transaction and choose another cheaper or zero fee option.
14.13 Deposits made in the betting shop must be verified by the manager and PLAYA support. All calls are recorded as proof of deposit. Customers are required to verify their account by showing ID and confirming random account details when making a deposit. Deposits of R25000 or more cannot be made in PLAYA betting shops
14.14 The minimum deposit by EFT, Bank Transfer, ATM Deposit, PayU Credit Card and PayU Instant EFT is R20. If a deposit below this amount is made, the customer will not be credited until the amount of R20 or more is deposited.
15.1 Withdrawals can only be processed into a customer’s bank account in the Republic of South Africa Withdrawals can also be made in a PLAYA Betting Shop by reserving funds from your online account. Bonus/promotion rules apply to withdrawals if customers’ accounts were credited with bonus/promotion money. The maximum amount a customer can withdraw in a Playa Betting Shop is R10,000.
15.2 Before PLAYA can process a withdrawal into a customer’s bank account, the following need to be verified by PLAYA:
a. identity of the customer. PLAYA requires a copy of the customer’s South African identification document (or passport if the customer does not hold a South African identification document); and
b. residential address of the customer. PLAYA requires a utility bill displaying the customers full name and address (no older than 3 months); and
c. banking details of the customer. PLAYA requires proof of banking details by way of a bank statement (no older than 3 months).
The above documentation may be sent by email to email@example.com
15.3 PLAYA is committed to legal and responsible sports betting where customers are given a fair and reliable product by keeping sport clean and free from insider betting or bet rigging and manipulation. Should we feel that such activity has occurred, PLAYA withholds the right to: (1) suspend the offering of any event or series of events in any of its markets; (2) delay and/or withhold payment on any event or series of events in any of its markets. Furthermore, we reserve the right to withhold payment on any event that comes under its investigation for corrupt activity.
15.4 Withdrawals made in PLAYA Betting Shops must be verified by the manager and PLAYA support. All calls are recorded as proof of withdrawal. Customers are required to verify their account by showing ID and confirming random account details when making a withdrawal. Withdrawals of R10,000 or more cannot be made in PLAYA betting shops.
15.5 PLAYA may not be held liable for any changes to payout amounts as a result of exchange rate fluctuations.
15.6 Under no circumstances will a withdrawal be processed if a customer has never made a deposit. Monies won using only bonus credit or profit from bonus credit cannot be withdrawn if a customer has never made a real money deposit. If you make a withdrawal, any existing bonus balance in your bonus account will be forfeited and your bonus balance will go to 0.
15.7 To qualify for a withdrawal after receiving bonus credit, the promotions withdrawal rollover requirements must be met with odds of 1.0 (1/1) or higher. If you received bonus funds before making a deposit, you will need to deposit funds as stipulated in the promotion and wager the deposited funds (or multiples of deposited funds) and bonus funds on bets with a price of 1/1 or more.
15.8 Winnings in respect of any bet must be claimed within ninety (90) days of the determination of the outcome of such a bet
16. Betting Shop Payouts:
16.1 The maximum cash payout in a betting shop in the KZN Province is R25,000. Any payout amount over R25,000 will be done same day by EFT into your bank account.
16.2 The maximum cash payout in a betting in the Western Cape Province is R10,000. Any payout amount over R10,000 will be done same day by EFT into your bank account.
16.3 The maximum cash payout in a betting in the Eastern Cape Province is R10,000. Any payout amount over R10,000 will be done same day by EFT into your bank account.
16.4 Betting shop maximum payouts cannot be separated. For example, if you have a payout of R30,000 in KZN, you cannot be paid R25,000 in cash and R5,000 by EFT. The entire amount of R30,000 will be paid by EFT as it is over the maximum cash payout limit.
17. Customer Disputes
17.1 PLAYA hereby informs all clients that they shall record all telephone and electronic transactions with PLAYA staff and management. When a dispute occurs which cannot be resolved by PLAYA, the relevant email logs, recording(s) and chat may be made available to the provincial gambling board or any other applicable authority.
17.2 If you have a complaint or query about any matter relating to a struck bet or a financial transaction (deposit or withdrawal), please direct emails to firstname.lastname@example.org and be sure to include your username (account holders) or full name and contact details (Betting Shop customers) and the details of the complaint or query.
17.3 If a dispute occurs relating to a specific event or bet type for any market, PLAYA will request clarification from PLAYA’s official independent betting supplier. If you the customer still feel that PLAYA has not satisfactorily resolved your complaint, you should refer the matter to the provincial gambling which will make a binding decision.
18. Maximum Payout
18.1 The maximum amount that can be won by one customer in one day's betting is R2,000,000 on Sports Betting and Lucky Numbers. The maximum amount that can be won on a multiple bet is R2,000,000, regardless of events being concluded on multiple days. Bets placed over a number of days, or events occurring over a number of days are also subject to the maximum limit of R2,000,000. The amount that one customer may win on one day’s betting is determined by the day that the final event/market is resolved, and not by the day on which each bet was placed.
18.2 Event maximums or single bet maximums take precedence over the general maximum limit of R2,000,000 and apply across the board to all bet types associated with the sport / or Lucky Number draw. Horse Racing limits also vary according to bet type, and these limits are detailed below.
18.3 If a number of bets containing the same selections are placed by more than one customer, and PLAYA has reason to believe that these bets originated from or were placed on behalf of the same customer, syndicate of customers or any group of people acting in conjunction with each other as may be determined by PLAYA in its sole discretion, PLAYA reserves the right to limit the total winnings payable in respect thereof to the maximum amount that a single customer may win on one day’s trading as detailed by these terms and conditions. PLAYA in its sole discretion shall determine if a bet has been placed by a nominee or on behalf of a single customer and PLAYA’s decision in that regard shall be final and binding. For example: If there are 5 identical tickets with a payout of R4,000,000, the maximum the 5 tickets will pay combined is R2,000,000 with each individual ticket being R400,000.
18.4 Any increases to the prescribed winning limits will be considered on application by you on an individual bet basis at the time each bet is placed, with all correspondence to be done through PLAYA’s customer support which can be contacted by email at email@example.com or by telephone 0873546333.
Sports & Lucky Numbers Payout Limits:
Horse Racing Payout Limits:
18.5 Payout limits apply to Win, Place, Swinger, Exacta, Trifecta, Quartet, Double, Place Accumulator, Jackpot, Pick 3, Pick 6, Soccer Special, Starting Price, All-to-Come and Yankee type bets. Payouts will be limited to the lesser of R500,000 bet type limit or R500,000/1 odds limit. For example: If PLAYA lays a Pick 6 that pays R800,000 to a R1 unit and a customer catches it once (100%), the R500,000 bet type limit will apply and the dividend paid will be R500,000. If PLAYA lays a bet totaling 25% of a Pick 6 that pays R800,000 to a R1 unit, the R500,000/1 odds limit will apply with the payout being 25% of R500 000 and the dividend paid will total R125,000.
18.6 PLAYA reserves the right to limit local and international tote bets to the pool limit for any race or event where the net pool is below R500,000. Winning limits shall also apply to Win, Place, Swinger, Exacta, Trifecta, Quartet, Double, Place Accumulator, Jackpot, Pick 3, Pick 6 and Soccer Special. The maximum winnings in respect thereof will be limited to THE TOTAL NET POOL LIMIT of the local SAFTOTE pool. For example: if the total available pool on a Swinger is R3000, then this is the maximum payout that may be distributed to a customer who has selected the winning combination/s for the bet type in question.
18.7 Should there be no winners on any pool on the totalisator (a full carryover) but winners at PLAYA, PLAYA will pay a dividend determined by dividing the totalisator pool by the number of PLAYA winners. PLAYA’s limit rules apply and dividends and pay-outs will be subject to bet type limits.
18.8 Where a partial carryover is declared by the totalisator on an open bet, PLAYA shall pay the declared dividend with the liability being limited to the value of the pool paid out and NOT the value of the total pool. For example: if a commingled Trifecta pool is R10 000 on an English event and a dividend of R700 is declared to 6 winners locally (total payout R4200) and a carryover of R5800 is declared, then PLAYA’s maximum liability to any customer shall be limited to the value of the pay-out of R4200.
Ante-Post Bet Limits – Before 10am of Race Day:
*Any bet to win over R2000 needs to be authorized by the manager on duty to be valid. More is available on request and must be authorized by the Head Trader on 0873546333 extension 0 to be valid.
Ante-Post Bet Limits – After 10am of Race Day:
*Any bet to win over R5000 on a first timer or any other bet to win over R20000 needs to be authorized by the Head Trader on 0873546333 extension 0. More is available on request and must be authorized by the Head Trader on 0873546333 extension 0 to be valid.
Fixed Odds Horse Racing Limit Table:
Any bet to win over R5000 on a first timer or any other bet to win over R20000 needs to be authorized by the Head Trader on 0873546333 extension 0. More is available on request and must be authorized by the Head Trader on 0873546333 extension 0 to be valid.
19.1 Any tax payable will be deducted automatically from customers winning prior to such winnings being credited to the customers current account balance. PLAYA is obliged by law to deduct such betting tax at settlement and pay it to the relevant South African authorities on your behalf. The current rates of tax for bets in KZN and in the Western Cape (subject to change without prior notification) are as follows: 0% tax on all sports bets, including multiples made up solely of sports bets; 0% tax on winning tote bets on horseracing (Playa subsidizes 6% for customer), 6% (six percent) tax on winnings of any fixed odds horseracing bets (including multiples of horseracing bets); 6% tax on winnings of any multiple which includes a horseracing bet as part of the multiple.
19.2 The current rates of tax for bets struck in the Eastern Cape (subject to change without prior notification) are as follows: 6% tax on all sports bets, including multiples made up solely of sports bets; 0% tax on winning tote bets on horseracing (Playa subsidizes 6% for customer), 6% (six percent) tax on winnings of any fixed odds horseracing bets (including multiples of horseracing bets); 6% tax on winnings of any multiple which includes a horseracing bet as part of the multiple.
20. Settlement Rules
20.1 All winning bets will be settled at the prices shown on PLAYA at the time the bet was accepted. Where a selection is made void, single bet stakes will be returned. Bets on selections that do not occur for whatever reason may or may not be returned depending on the rules for the individual sport or event. In accumulative bets the stake will run on to the remaining selections with a double becoming a single, a treble becoming a double and so on.
20.2 In a dead heat, the stake money on a selection is divided by the number of runners involved in the dead heat. The full odds are then paid to the divided stake, with the remainder of the money lost.
20.3 The official result is final for settlement purposes except where specific rules state the contrary. Subsequent changes in results that occur in the future, whether due to disciplinary hearings or otherwise, are disregarded. In the event of a governing body changing the result due to disqualification after bets have been settled, then the result stands on the original result when settlement occurred (disqualification from a tournament or failed drug testing in the following days or weeks for example). Where in the reasonable judgment of PLAYA no official result is available, the result will be determined by an independent authority of PLAYA’s choosing whose verdict shall be final for all purposes, or otherwise determined in the reasonable opinion of PLAYA with such opinion to be formed by reference to all reasonably available evidence.
20.4 Bets will provisionally be settled by reference to all available evidence, but if the result which is determined as set out above differs from the result used for provisional settlement, settlement may be retrospectively adjusted so as to reflect the result so determined.
20.5 Final settlement of bets will occur when PLAYA considers that the final result and settlement has been completed satisfactorily with reference to all available evidence. In the event that an incorrect result has been posted, PLAYA reserves the right to correct results where they have been incorrectly processed and paid. Customer accounts which have been incorrectly credited with incorrect winnings as a result will be adjusted to reflect the corrected position. If customers are incorrectly paid in cash with incorrect winnings, then the incorrect winnings will be deducted from customers’ PLAYA account. Account holders hereby authorize PLAYA to make the necessary corrections and also waive all and any claim which they may have against PLAYA for payment of any amount incorrectly credited to their accounts or incorrectly paid to them in cash.
21. Lost Tickets – Betting Shop
21.1 If you the customer has lost or misplaced your ticket, you will need to report the lost ticket within 48 hours of your last winning event. Any tickets reported after 48 hours will not be deemed as lost.
21.2 You will need to fill out a lost ticket form to have any claim or right to a lost ticket. The lost ticket form will serve as your new claim to your bet.
21.3 Payouts on lost tickets are done 30 days after the completion of the lost ticket form.
21.4 Should an alternate customer present the “lost ticket” in question, then the customer physically presenting the ticket will have claim to the payout. In this event, the customer with the “Lost Ticket” will have the opportunity to challenge the customer presenting the physical ticket. If your challenge is accepted by the alternate customer presenting the ticket, only then will you be paid on your lost ticket.
22. Related Bets
22.1 No related bets, (where the outcome of one part of the bet contributes or determines another part of the bet), will be accepted. Selections may be related if a multiple bet: (1) combines selections on the same event where one outcome may affect another, (2) combines selections that are resolved at different times but still within the same tournament, (3) combines selections within different events where the outcome of one affects the other.
For example: (1) In a soccer match involving Manchester United, a related bet may be one in which a customer selects the correct score to be 1-0 to Manchester United combined with the match result of Manchester United to win. A double with these two selections is considered related as the correct score outcome affects the match outcome. (2) In the World Cup Soccer tournament two selections may be for South Africa to win the semi−final and for South Africa to win the World Cup tournament outright. As the odds of the second selection depends on the outcome of the first, the odds of South Africa winning the tournament at the time the bet was accepted cannot be used to calculate the double odds. The correct odds after the initial selection is completed will be attributed instead. (3) Two horse racing selections may be Jackson to win the Daily News 2000 and Jackson to win the Durban July. If Jackson were to win the Daily News 2000, the odds for Jackson to win the Durban July at the time the bet was accepted cannot be used to calculate the double odds. A special price to win both races may be quoted instead.
22.2 If a related bet is accepted, the stake of the single bet will be divided and applied and paid equally over the respective events in the bet. PLAYA, in its sole discretion shall determine if a bet is a related bet, with PLAYA’s final decision being final and binding. PLAYA may on occasions offer special prices for combined events and should you have a special request, please contact support by email support@Playabets.com
23. Dead Heat Rules
23.1 A Dead Heat occurs where two or more participants in an event tie for first place, second place, third place and so on. In the event of two or more selections having a dead heat, the customer's stake is divided by the number of winning selections with full odds paid on the reduced stake. With more than two selections, the stake is split proportionately. In winning multiple bets where two separate events result in dead heats, the punter shall win the odds to one quarter of the stake and lose the other three quarters, and so on for further dead heats.
24. Ante Post Bets
24.1 Ante post bets are those placed at prices on named selections taking part in an event before it has started. Bets are accepted 'all in, run or not, entered or not', which means that should your selection fail to take part in an event, the bet is a loser unless PLAYA rules for an individual sport specifically state otherwise.
25. Time of Acceptance
25.1 All bets selected with pre−match prices taken from PLAYA will be accepted up until the start time displayed on the website or the start time in the Betting Shop software system. All times on the website and Betting Shop software are according to local South African time. If a bet is accepted which includes a match that has already started and we are not offering prices “In Running”/”Live”/In-Play” then that selection will be void. If we are offering prices “In Running”/”Live”/In-Play” on the match, the selection will be accepted at the current price quoted.
26. Live/ In Play/ In Running
26.1 “In Running”/”Live”/In-Play” refers to bets that are placed while an event is in progress. The odds will be continuously updated during the event to reflect the current status of the game/event. Live betting is only available on certain sports. PLAYA makes every attempt to establish a fair assessment of events that transpire during a live match on a good faith basis with reference to the TV broadcaster's coverage.
26.2 “In Running”/”Live”/In-Play” betting odds may be subject to a time delay prior to acceptance. If a price of a bet changes after it is requested but before the bet is accepted, the bet will be re-offered at the new price. A further time delay will apply if a new price is subsequently requested. If the bet is suspended after the price is requested, but prior to acceptance of the bet, the transaction will be declined due to circumstance changes in the event. PLAYA is by no means responsible for connection speeds, internet faults, or any other influences which may delay the acceptance of a bet. Additionally, PLAYA reserves the right to suspend (and re-open) “In Running”/”Live”/In-Play” betting during the event concerned. No such bets will be accepted when the betting is suspended.
26.3 If a situation arises where it is not possible to categorically state what has happened in an event, PLAYA reserve the right to withhold settlement pending further investigation or to void bets. Such situations include but are not limited to: The TV broadcaster's coverage is interrupted or fails to start on time; there is a technical failure in the odds creation facilities available to PLAYA’s odds makers, or the failure of hardware, software or a combination of both.
26.4 If there is no further activity in an event following the acceptance of a Live bet, these bets will be made void, unless specific sports rules state otherwise.
26.5 If it transpires that the TV broadcaster misses one or more events during a match or PLAYA settles a bet incorrectly, we reserve the right to make both positive and negative adjustments to accounts and bets.
26.6 PLAYA relies on the decisions of the officials acting during the course of the game, match or tournament and these decisions shall be final regardless of whether they are subsequently overturned by appeal or otherwise following the event.
26.7 All scoring information and streaming of TV pictures on the site or on Betting Shop televisions is for display purposes only and is not used as a basis for settlement. PLAYA accepts no responsibility for the correctness and timeliness of this information and only settles bets according to the official scores, actions and timings of the event.
26.8 In the event that a blatant or palpable error is made in transmission on any event on which there is “In Running”/”Live”/In-Play” betting, bets will be settled at the correct price at the time at which the bet/s was placed. If PLAYA has reason to believe that a bet was placed after the outcome of an event is known, we reserve the right to void the bet.
27. Special Events
27.1 All special events on which bets are offered by PLAYA shall be deemed to be sporting events even if they fall outside the scope of sport. All sporting terms and conditions shall apply to special events.
28.1 PLAYA treats customer bets and winnings as confidential and will not disclose any information in connection with your transactions to a third party unless it is obliged by law to do so.
28.2 PLAYA’s customer details are stored in an encrypted database and are additionally protected by firewalls. All payment methods hold level 1 certified security from the Payment Care Industry Data Security Standard (PCI DSS). All payment transactions are conducted using SSL encryption.
28.3 Betting Shop security is handled by external contractors who are employed by PLAYA to ensure that a safe environment is offered to all customers. PLAYA is not responsible for external contractor’s actions.
28.4 Betting Shop managers do not have keys to drop-safes. Keys are kept by off-site cash management security companies and cannot be obtained by any employee of PLAYA.
29.1 Customers acknowledge and accept that it is necessary for PLAYA to collect and otherwise store personal data in order to allow customers access and use of PLAYA and in order to allow customers to participate in betting activities. Customers hereby acknowledge and accept that all telephone calls made by customers to PLAYA shall be recorded for their own protection and benefit.
29.2 PLAYA acknowledges that in collecting personal details as stated in the previous provision, PLAYA will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.
29.3 PLAYA will only use customer personal data to allow customers to participate in betting activities and to carry out operations relevant to customer participation in these activities.
29.4 Customer data will not be disclosed to third parties, unless such disclosure is necessary for processing of customer requests in relation to participation in the betting activities or unless it is required by law. Customers hereby consent to such disclosures. The disclosure of customer information to any other third party will be done only if acknowledged by the customer.
29.5 Customers have the right to access their personal data held by PLAYA.
29.6 In order to provide customers with an efficient service, PLAYA and/or its service providers may require transferring customer data from one country to another. Customers hereby consent to data being transferred in this manner.
29.7 In the processing of customer betting account and associated transactions, PLAYA may have recourse to credit rating agencies, fraud detection agencies, anti-money laundering agencies. Customers hereby consent to such disclosures.
30. General Betting Shop Rules
30.1 Right of Admission Reserved: Management reserves the right of admission. By entering a Playa Betting Shop, you accept all betting rules and Playa terms and conditions.
30.2 No are allowed in Playa Betting Shops. Playa does not offer facilities to store guns. It is the customer’s responsibility to store their gun before entering the betting shop
30.3 Betting Shop Disclaimer: Any person entering Playa premises or any person using Playa facilities does so entirely at their own risk. Playa is not liable for any loss, damage, destruction of property, injury or death to any persons who may have suffered such an occurrence whilst on Playa property, engaged in any Playa activities, whilst using any facility offered by Playa, whether directly or indirectly and whether caused by the negligence of Playa or any of Playa’s employees. This disclaimer applies in all circumstances to persons in Playa, regardless of whether circumstances are within or beyond Playa’s control.
30. 4 All tickets must be checked before leaving the betting counter as mistakes cannot be rectified afterwards. No tickets will be given to customers until money is received. Credit bets are strictly forbidden.
30.5 All prices quoted in displays, fixtures, and promotional materials are a guide and are subject to change without notice.
31. Responsible Gambling
31.1 PLAYA is designed for amusement purposes and for personal use. If a customer has ever been diagnosed with any form of compulsive gambling disorder, then you the customer are prohibited from participating in any betting activity with PLAYA. If you feel that you have a problem with compulsive or habitual gambling, please seek professional help by calling 0800 006 008. PLAYA supports responsible gambling.
32. Bonuses and Free Money
32.1 Customers bonus money stakes are strictly NOT included in any returns or payouts.
32.2 Bonus account money cannot be exchanged for real account money. Once a customer uses their bonus money, the stake value of the bonus money is removed from their bonus account, and if the bet is a winning bet, only the profit of the bet will be added to your betting account. For Example: A customer uses R500 bonus credit to bet on Manchester United to beat Arsenal at odds of 2/1. If Manchester United wins the match, R1000 will be added to your real money betting account and the R500 stake bonus money will be deemed to be “used” and reduced to R0.
32.3 Bonus money is used strictly as a “Free Bet” and does not hold monetary value.
32.4 Withdrawals can only be processed on match deposit bonuses or any other bonuses once the promotions withdrawal rollover requirements have been met with odds of 1.0 (1/1) or higher. If you received bonus funds before making a deposit, you will need to deposit funds as stipulated in the promotion and wager the deposited funds and bonus funds on bets with a price of 1/1 or more.
32.5 No withdrawals will be processed if a client has only wagered bonus funds and not real deposited funds. In cases where free bonus credit has been given to customers or a FICA bonus, the customer will have to wager the stipulated amount (as per the promotions T&C’s) in deposited funds and bonus funds at odds of 1.0 (1/1) or higher to make a withdrawal.
32.6 To receive bonus money, your bonus balance on your account must be on 0. If you have a positive bonus balance then you will not be credited with a new bonus. Players can only have one active bonus at any one time.
32.7. If you do not claim the bonus within 90 days of the first qualifying bet or deposit, any claim to bonus funds will be forfeited.
32.8. Where the term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, Playa reserves the right to reclaim the bonus element of such offers and in their absolute discretion either settle bets at the correct odds, void the free bets or void any bet funded by the deposit bonus. In addition, Playa reserves the right to levy an administration charge on the customer up to the value of the deposit bonus, free bet or additional payment to cover administrative costs. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us crediting any bonus, free bet or offer to their account.
32.9. All Playa offers are intended for recreational players and Playa may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion. Playa reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.
32.10. All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, PayU, etc), and shared computer, e.g. public library or workplace.
32.11. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers.
32.12. Offers only apply to customers who have made a real money deposit with Playa.
32.13. Withdrawal Terms and Conditions apply. If you make a withdrawal, any exisiting bonus credit/balance in your bonus account will be forfeited and your bonus balance will go to 0.
33.1 For all current promotions and specific rules relating to promotions, please refer to the promo / promotions page located at www.playabets.co.za
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