I cannot log into my account, what should I do?

If you have forgotten your password or if you have been locked out of your account, you can click the “Forgot Password?” link located under the login button on the homepage.

What documents can I provide to comply with FICA?

In order to successfully FICA, you will need to provide Playa with proof of identification and address (no older than 3 months).

I have registered but cannot bet, what must I do?

Once completing the signup registration form, please email your FICA documents to [email protected]

What are bonus promotions?

Promotional activities can be found in the Promo section of our site.

How do I login to my account?

In order to login, you need a username and a password.

How can I contact the Customer Service?

Customer support is open from 9am to 10pm daily. We have many channels to reach support with the most popular being email: [email protected]

How do I create an online account?

You can register a Playa online betting account in the Registration section.

How can I place a bet from my bonus account?

After you have chosen the odds/market you wish to bet on, select the "Bonus Account" above your selections before submitting your bet.

Why did I not receive a bonus?

The bonus is awarded based on current promotional activities and the fulfillment of specific terms and conditions.

In what period of time can I use the funds in my bonus account?

Funds in the bonus account are not valid for a set period unless the bonus is awarded with a date restriction.

Where can I see the bets placed with my bonus money?

Login to your account to see the tickets placed with bonus money.

How can I use the funds from my bonus account?

Funds from the bonus account can be used to take bets on any event.

Can I withdraw my bonus account funds?

Funds from the bonus account cannot be withdrawn.

Where can I see current bonus promotions?

All current bonus promotions are available in the promo section.

How can I receive a Playa bonus?

Bonuses are given to customers regularly and can be found in our promotions section.

Why do you require my identification information?

In accordance with FICA regulations, we require a record of your documents.

How can I verify my betting account?

To verify your betting account and to make your account active, you will need supply FICA documentation.

What do I do if I have forgotten my password?

If you have forgotten your password, click on "Forgot Password" under the log-in button.

How do I change my password?

After login, your current password can be changed in "My Account" in the "Change Password" sub-option on the left side.

Where can I see my personal data?

Your personal data entered during the registration can be seen in the "My Account" section.

Where can I see my played tickets?

All your tickets played can be seen within the My Account option, in the Ticket Review sub-option on the left.

Where can I see data on my Playa account?

All data related to your online account can be found in the "My Account" section.

Where can I see the current balance of my Playa account?

There are two accounts within your online account: Your cash account and bonus account

What is my account number and where can I see my Playa account number?

You received your account number in an email upon registration.

Can I use lowercase and capital letters for my username and password?

Passwords are case sensitive.

Do I have to enter my personal details during the registration process?

The account is created based on personal data from identification documents.

How old must I be to bet online?

Only persons over the age of 18 are permitted to gamble.

Can I have more than one Playa online betting account?

It is not possible to have multiple online accounts.