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Why do you require my identification information?

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FICA regulations require us to keep a copy of your identity document and proof of address (no older than 3 months). This is required by law for account holders with Bookmakers in South Africa.  Additionally, the KZN Gaming and Betting Board requires the same level of verification when activating betting accounts.


More Questions...

What methods of deposit do you offer?

Deposit using your Visa or MasterCard credit card, Instant EFT, direct deposit through ABSA, FNB, Nedbank, Standard Bank, Investec or Capitec

I cannot log into my account, what should I do?

If you have forgotten your password or if you have been locked out of your account, you can click the “Forgot Password?” link located under the login button on the homepage.

What are bonus promotions?

Promotional activities can be found in the Promo section of our site.

What documents can I provide to comply with FICA?

In order to successfully FICA, you will need to provide Playa with proof of identification and address (no older than 3 months).

How do I change my password?

After login, your current password can be changed in "My Account" in the "Change Password" sub-option on the left side.